Privacy Policy

1. Introduction

VincisFide ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vincisfide.com or use our services.

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information from you:

• Name, email address, and phone number
• Mailing address and property location
• Project details and service requirements
• Payment information (processed securely through third-party payment processors)
• Communication preferences and feedback

2.2 Technical Information

We automatically collect certain technical information, including:

• IP address and browser type
• Device information and operating system
• Website usage patterns and preferences
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing electrical installation and integration services
• Communicating with you about your projects and appointments
• Processing payments and managing accounts
• Improving our services and website functionality
• Sending newsletters and promotional materials (with your consent)
• Complying with legal obligations and industry regulations
• Protecting against fraud and unauthorized access

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted contractors and suppliers who assist in delivering our services
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• Safety and Security: To protect the rights, property, or safety of VincisFide, our customers, or others

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) encryption for data transmission
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure storage and disposal of physical and electronic records

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. We use:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: To understand how visitors use our website
• Marketing Cookies: To provide relevant advertising (with your consent)

You can manage your cookie preferences through our cookie consent banner or your browser settings.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including:

• Customer service records: 7 years after service completion
• Financial records: As required by Canadian tax and business laws
• Marketing communications: Until you unsubscribe or request deletion
• Website analytics: 26 months from collection date

8. Your Rights

Under Canadian privacy law, you have the right to:

• Access your personal information we hold
• Correct inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)
• Withdraw consent for marketing communications
• File a complaint with the Privacy Commissioner of Canada

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

12. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

13. Governing Law

This Privacy Policy is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.